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Customer Care

J.D. Power and Associates 2009 Wireless Customer Care Performance StudySM—Volume I
For eight of the last nine reporting periods, T-Mobile received the highest ranking in overall customer care. This study measured how satisfied wireless customers are with the experience of calling into the customer service centers or visiting the retail locations of their respective providers. Factors included service experience created by the service representative in retail stores, online and over the phone, as well as functionality of the ARS (automated response system), one-contact resolution and hold times.

Retail Service

J.D. Power and Associates 2008 Wireless Retail Sales Satisfaction Performance StudySM—Volume I
T-Mobile received the highest ranking in “Overall Customer Satisfaction with Wireless Retail Service” in a 2008 study. The study measures satisfaction from wireless customers who recently purchased a service plan or phone in a retail store in the past six months, looking at four key areas: sales staff, store display, store facility and price/promotion.

FORTUNE 100 Best Companies to Work For
T-Mobile was ranked 96 on FORTUNE’s 12th annual “100 Best Companies to Work For” list. A driving factor for the companies on this year’s list is that they excel at creating jobs. T-Mobile currently has more than 40,000 employees across the U.S., all dedicated to its stick together® promise to provide customers with ways to stay close to those who are important to them.

2011 World’s Most Ethical Companies — Ethisphere Institute
T-Mobile was recognized as one of the “2011 World’s Most Ethical Companies” by the Ethisphere Institute.

2008 Texas Instruments TI Supplier Excellence Award
T-Mobile was named as one of 13 recipients of the 2008 TI Supplier Excellence Award, sponsored by Texas Instruments. These top suppliers were nominated from across TI’s worldwide supplier base of over 14,000 companies and evaluated across several criteria, including cost, environmental responsibility, technology, responsiveness, assurance of supply and quality.